Privacy Policy

Consent on Personal Data & Privacy

This Privacy Notice explains how owned by Two Q Alliance Sdn Bhd handles the personal information you provide to us on websites controlled by our company.

Section 1: Privacy Policy

1.1 Data Collection

We collect and store:

• Name, email, phone number, company details
• Employment information (e.g., role, joining date)
• Device data, browser type, IP address, activity logs

1.2 Purpose of Data Use

Your data is used to:

• Operate and enhance HR features (payroll, leave, claims)
• Notify you of updates or issues
• Improve performance and diagnose system bugs

1.3 Consent

By using our services, you consent to the collection and processing of your data. Consent may be withdrawn by contacting sales@2q.my, subject to legal data retention obligations.

Section 2: Data Security

2.1 Encryption & Storage

All transmitted data is protected with SSL encryption.

Passwords are hashed and never stored in plain text.

Data is hosted in certified data centres with robust physical and digital security.

2.2 Access Control

• Employees: Access to personal data only.
• Managers: Access limited to their respective teams.
• HR/Admins: Organization-wide access with role-based permissions.

2.3 Internal Safeguards

• Staff undergo annual privacy and security training.
• Support staff will never ask for passwords.
• Access to sensitive data is restricted and logged.

Section 3: Cookies & Tracking

3.1 What Are Cookies?

Cookies are small text files stored on your device that enhance system functionality.

3.2 Why We Use Them

Cookies help:

• Maintain user sessions
• Analyze user behaviour for improvements
• Personalize your experience

You can disable cookies in your browser settings, though certain features may not work optimally.

Section 4: Data Sharing

4.1 Approved Recipients

We may share data with:

• Cloud service providers (hosting, backup)
• Statutory bodies (e.g., EPF, SOCSO, LHDN) for payroll compliance
• Benefits providers (e.g., insurers) as instructed by your company

4.2 Legal Disclosure

We may disclose data when required to:

• Comply with legal or regulatory obligations
• Prevent fraud or unauthorized activity
• Respond to government or law enforcement requests

Section 5: Data Retention & User Rights

5.1 Retention Policy

Data is stored for 7 years in compliance with Malaysian employment and tax regulations.

Upon written termination and request, we will permanently delete your data, except where legal retention is required.

5.2 Updating Information

• Users may update their data through the Employee Profile section.
• Alternatively, email sales@2q.my for assistance.

Section 6: Legal Disclaimer & Indemnity

6.1 Third-Party Authorization

You may authorize integrations with third-party systems such as:

• Payroll services
• Insurance portals
• Statutory submission systems

6.2 Legal Disclosure

We may disclose your personal data if required by:

• Court order
• Legal or regulatory enforcement
• Government authorities

6.3 No Warranties

Our services are provided "as is" without warranties. We do not guarantee:

• Uninterrupted access
• Error-free performance
• Virus-free systems

6.4 Limitation of Liability

Two Q Alliance Sdn Bhd is not liable for:

• Damages from user errors or unauthorized access
• Delays in statutory submissions due to incorrect data
• Issues arising from third-party platform failures

6.5 Indemnity

You agree to indemnify and hold harmless Two Q Alliance Sdn Bhd and its representatives from all claims, penalties, and losses resulting from your breach of these terms or mismanagement of your account.

6.6 Limitation of Responsibility

We are not responsible for errors or data loss caused by external systems.

Section 7: Support & Escalation

7.1 Contact for Support

Support is available Monday to Friday, 8:30 AM until 5:30 PM.

7.2 Escalation Process

Unresolved issues can be escalated to senior management by submitting a formal complaint email. Response time is within 3 until 5 working days.